We understand that moving into aged care, or moving a loved one into aged care can be overwhelming. We've collated a range of frequently asked questions to help you understand more about residential aged care. Of course our staff are always happy to support you in finding answers to your questions.
Our model of care is completely person-centred (which means you are the centre of our conversations and decisions about your support and care) therefore you or your loved one will receive comprehensive, person-centred care that includes medical support, assistance with daily living activities, and a vibrant lifestyle program designed to enrich each resident's life with respect and dignity.
We develop individualised care plans through close collaboration with residents, their families, and healthcare providers, ensuring that each resident's preferences, from dietary needs to daily routines, are respected and incorporated into their care. We also ensure these are a living document, so they are reviewed and changed regularly to remain engaged with their changing needs.
Absolutely. We encourage family involvement in care planning and welcome family members to participate in activities, events, and everyday moments with their loved ones to maintain strong family connections. We also encourage resident and their families to be an active part of our Consumer Advisory Group (Residential Aged Care) which meets quarterly.
Residents can enjoy a wide range of activities, including art and music therapy, exercise classes, social clubs, and outings. Our facilities also offer amenities like communal living areas, gardens, and on-site dining options to cater to the diverse interests and needs of our community. We also provide support for families to be with their loved ones at critical times including during palliative care.
The transition begins with a personalised consultation to understand your loved one's needs, followed by assistance with the admission process, including navigating financial arrangements and creating a welcoming environment for them to feel at home in our care. It also involves the family shaping the transition to meet the needs of their family and loved one, it may mean enjoying a family BBQ in the courtyard, morning tea in the cafe, or even taking your loved one home for a weekend for a family celebration.